How do I reset my account password?

If you've forgotten or misplaced your password, you can perform a password reset to reaccess your account.

If you have a Lumin login:

  1. Go to the Lumin Sign-In page.
  2. Click Forgot Password.
  3. Enter your email address & and select Reset My Password.
  4. Log in to your email and follow the reset link.

If you have a Google or Dropbox sign-in:

You cannot reset your password via Lumin. You signed in via a third party (Google or Dropbox) which means your password is the same as your Gmail or Dropbox account. 

Try signing in again via the third-party login.