How do I reset my account password?

If you've forgotten or misplaced your password, you can perform a password reset to reaccess your account.

If you have a Lumin login:

1. Go to the Lumin Sign-In page.

2. Click Forgot Password.Screen Shot 2022-04-01 at 4.26.55 PM

3. Enter your email address & select Reset My Password.

4. Log in to your email and follow the reset link.

If you have a Google or Dropbox sign-in:

You cannot reset your password via Lumin. You signed in via a third party (Google or Dropbox) which means your password is the same as your Gmail or Dropbox account. 

Screen Shot 2022-04-01 at 4.34.44 PM

Try signing in again via the third-party login.
Screen Shot 2022-04-01 at 4.35.48 PM


Forcing a password reset for your entire Circle:

If you're the Circle Admin, you can force a password reset for your whole Circle. This is something you might want to do once in a while to keep passwords fresh and secure. 

Find out how to force a bulk password reset here.