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Understand Lumin's document completion limits, what triggers them, and your options for continuing to work when you’ve reached your monthly doc stack maximum.
TIP: By default, auto-renew is turned on for all monthly users. It is turned off for all annual users.
You will hit your doc stack limit when you complete all the documents in your stack. If you’re on a monthly billing cycle and your Workspace is on the:
- Starter plan, this will be 10 docs
- Pro will be 30 docs
- Business will be 200 docs
You complete a document by:
- Printing
- Downloading
- Sharing
- Into the Workspace, Space, or any folder in Lumin that is not “My Documents”
- When someone accepts your request to view or edit a document
TIP: A document can only be completed once per month. If you have downloaded it once, you can download or share it again as many times as you like within your billing month.
Monthly Plan
On a monthly plan, your doc stack will be set to auto-reload. This means when you use the final doc allowance in your stack, an equivalent stack will be added to your Workspace immediately.
You (or your billing moderator) can change your auto-reload settings in Lumin by going to Settings -> Billing, then using the toggle button under Add docs automatically.
On the monthly Pro ($30.00 USD) plan:
30 docs per month + unlimited collaborators
- If auto-renew is turned on, when the 31st document is completed, the system will give you another 30 documents and charge you another $30.00 USD. Going forward, the monthly documents you can complete will increase to 60.
Any surplus from this upgrade is not carried over to the next month.
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- The $30.00 USD charged for this upgrade will be invoiced on the next billing cycle on top of your regular monthly payment.
- If auto-renew is turned off, when the 31st document is completed, you will need to manually add another stack. You (or your billing moderator) can do this by going to Settings, Billing, then clicking Upgrade plan.
CAUTION: When auto-reload is enabled and your Workspace reaches its document limit, users will not receive a notification regarding the automatic upgrade. 
Annual Plan
On an annual plan, the doc stack will not auto-renew by default. You can adjust this setting by heading to Settings, Billing, then, under Add docs manually, use the toggle to turn auto-reload on. 
On the annual Business ($1,188.00 USD) plan:
200 docs per month + unlimited collaborators
- If auto-renew is turned on and the 201st document is completed early into your billing cycle, for example, four months in, the system will automatically add another 200 document allowance to your stack. This means you will have a total of 400 documents per month.
- You will be immediately charged a prorated amount for the rest of your year.