Why is my payment overdue?

There are a few reasons why your payment may become overdue, read on to find out what they are.

Reasons why a payment may become overdue:

  • The card in your Lumin account has expired. 
  • The bank declined the transaction. 
  • There was not enough money in your account at the time of the transaction.

Expired card

Update your card by following these steps:

  1. Click on your profile icon (top-right corner of the screen).
  2. Select Billing.

  3. Under Billing Info, click Change card.

  4. Enter your new card details.
  5. Click Save.

Declined transaction

If the bank has declined the transaction, you will need to:

  1. Contact your bank, and notify them of the transaction.
  2. Reach out to Lumin to retry the transaction.

Insufficient funds

Once you ensure that there's enough money in the account, please contact Lumin to proceed with the transaction again. 

If you require further assistance, please contact our support team at support@luminpdf.com.