Lumin's cancellation and refund Policy

Legal information about subscription, cancelation, and refund policies

Subscription Terms

Your subscription begins as soon as your initial payment is processed. Your subscription will automatically renew each month without notice until you cancel. You authorize us to store your payment method(s) and to automatically charge your payment method(s) every month until you cancel. We will automatically charge you the then-current rate for your plan, plus applicable taxes (such as VAT or GST if the rate does not include it), every month upon renewal until you cancel. 

We may change your plan’s rate each monthly renewal term and we will notify you of any rate change with the option to cancel. If the applicable VAT or GST rate (or other included tax or duty) changes during your one-month term, we will accordingly adjust the tax-inclusive price for your plan on your next billing date.

If your primary payment method fails, you authorize us to charge any other payment method in your account. If you have not provided us with a backup payment method(s) and you fail to provide payment or if all payment methods in your account fail, we may suspend your subscription. You can edit your payment information at any time on your Lumin Billing page.

For European Economic Area customers, your bank may require you to authenticate your initial purchase using a password, a one-time code sent to your mobile number, or biometric recognition. When you authenticate, you also authorize us to charge your payment method for your additional purchases without providing us further payment information or other instructions (i.e., we will initiate future payments independently). Such additional purchases may occur when we automatically charge your payment method in connection with a recurring subscription or when you add or change licenses or products.

Cancellation Terms

You can cancel your subscription at any time via your Lumin Billing page. (Please see a step-by-step guide here.)

Alternatively, you can contact Customer Support here. If you are unsatisfied with the product, you can request a refund. Refunds will be issued according to our refund policy.

Refund Policy

Lumin has a 3-month refund policy on all purchases. Refunds for forgotten subscriptions are not automatically granted. Each case will be assessed individually. To initiate a refund, kindly reach out to our Customer Support team with your refund request and provide a reason. Our team will carefully assess your request and inform you of its approval status.