Cancellation and Refund Policy

Legal information about subscription, cancelation, and refund policies:

Subscription Terms

Your subscription begins as soon as your initial payment is processed. Your subscription will automatically renew each month without notice until you cancel. You authorise us to store your payment method(s) and to automatically charge your payment method(s) every month until you cancel. We will automatically charge you the then-current rate for your plan, plus applicable taxes (such as VAT or GST if the rate does not include it), every month upon renewal until you cancel. 

We may change your plan’s rate each monthly renewal term and we will notify you of any rate change with the option to cancel. If the applicable VAT or GST rate (or other included tax or duty) changes during your one-month term, we will accordingly adjust the tax-inclusive price for your plan on your next billing date.

If your primary payment method fails, you authorise us to charge any other payment method in your account. If you have not provided us a backup payment method(s) and you fail to provide payment or if all payment methods in your account fail, we may suspend your subscription. You can edit your payment information any time in your Lumin Billing page.

For European Economic Area customers, your bank may require you to authenticate your initial purchase using a password, a one-time code sent to your mobile number or biometric recognition. When you authenticate, you also authorise us to charge your payment method for your additional purchases without providing us further payment information or other instructions (i.e., we will initiate future payments independently). Such additional purchases may occur when we automatically charge your payment method in connection with a recurring subscription or when you add or change licences or products.

Cancellation Terms

You can cancel your subscription any time via your Lumin Billing page. (Please see a step-by-step guide here.)

Alternatively, you can contact Customer Support here. If you are unsatisfied with the product, you can request a refund. Refunds will be issued according to our refund policy.

Refund Policy

Lumin has a 3-month refund policy on all purchases. If you are unsatisfied with the product, please contact our Customer Support team and we will issue a refund for any purchase made within the last three months.