Manage Lumin Account
Manage your Lumin subscription, update your account & billing settings, and customize your account preferences
32 articles
Subscription & Billing
Find everything you need to manage your Lumin subscription and Billing options.
- How do I cancel my Lumin PDF subscription?Read to find out how you can easily cancel your Lumin PDF subscription.
- How do I cancel my 7-day free trial?Cancel your Lumin 7 day free trial by following these easy steps
- Lumin's cancellation and refund PolicyLegal information about subscription, cancelation, and refund policies.
- How do I get a refund for my subscription?Read on to learn how to request a refund for your Lumin subscription fee.
- How do I delete my card details from my account?Read on to find out how you can delete your card details from your Lumin account.
- How do I increase my document limit?Each Lumin plan has a different limit on documents that your Workspace can download, share, or print.
- How do I view and manage Lumin PDF and Lumin Sign licenses?A step-by-step guide detailing where account owners and admins can find subscription status, manage seats, and control billing settings for both Lumin PDF and Lumin Sign products in your Workspace.
- How do I disable automatic doc stack addition for my Workspace?Learn how to control the automatic document addition feature for your Lumin PDF doc stack, helping you avoid unexpected charges when you hit your monthly document limit.
- What happens when I reach my doc stack limit for the month?Understand Lumin's document completion limits, what triggers them, and your options for continuing to work when you’ve reached your monthly doc stack maximum.
- How do I download my Lumin invoices?Easily access and download your Lumin billing history and invoices directly from your account settings.
- I did not buy anything from Lumin. Why did I get a charge on my card?If you have received an unintended charge on your card from Lumin, please read below for possible reasons for the charge.
- How do I apply a discount code?Read on to find out where you enter the discount code to activate it at the checkout.
- How do I add another doc stack in Lumin PDF?Learn how to increase your monthly document limit by adding a doc stack to your Lumin PDF account, perfect for teams and businesses with high-volume document needs.
- What do I do if my document has expired?On a free plan, users are restricted to accessing stored files no older than 12 months. To access files that are older than 12 months, a Workspace Admin or a…
- How do I reactivate my subscription?After canceling a subscription, you have until the end of your billing cycle to reactivate your Lumin subscription.
- How do I keep track of my monthly doc stack limit?Each plan has a monthly document limit. Use the document tracker to easily monitor your usage.
Account Settings
Learn how to personalize and manage your Lumin profile.
- How do I delete my Lumin account?To delete your Lumin account, log in using the web browser and follow these steps.
- How to log in to your Lumin accountRead on to find out different ways you can log in to your Lumin Account
- How do I change Lumin's operating language?Learn how to switch the display language of your Lumin PDF web app and website to your preferred language.
- How do I change my profile photo?Customize your profile by uploading a personal display photo.
- How do I add a display photo to my Workspace?Add a profile photo to your Workspace to stay on-brand.
- How do I update my credit card information?Update your credit card information directly from your Billing settings.
- How do I update my email preferences?Learn how to easily update your email notification settings for marketing, product updates, and other communications from Lumin.
- How to log out of your Lumin accountLearn the quick and easy steps to sign out of your Lumin PDF web account and ensure your session is secure.
- How do I set up a single sign-on (SSO) for my Lumin account?Streamline user access and enhance security by configuring SSO for your Lumin PDF Business or Enterprise plan, typically through Google Workspace integration.
- How do I sign in using my Microsoft account?This article contains a step-by-step guide on how users can create and log into Lumin using their Microsoft credentials.
Your Lumin Plan
Understand the features and limits of your current Lumin subscription tier.
- How do I know what plan my Lumin Workspace is on?Easily identify your current Lumin PDF Workspace subscription plan and understand the features available to you.
- What limits do I have on the Lumin Free plan?Users of free Lumin plans have more limitations on document usage and features than users of paid Lumin plans.
- Does Lumin offer discounts?Lumin offers specially priced plans for schools, universities, and non-profits. These plans are usually significantly more cost-effective and include unique benefits for educational providers and non-profit organizations.
- How do I upgrade my Lumin PDF plan?Learn how to easily upgrade your Lumin PDF subscription to unlock more features, increase document limits, and enhance your productivity.
- How do I get in touch with the customer support team?Easily contact our customer support team via email or chat.
- What's the largest file I can upload in Lumin?The maximum file size limits for uploads, merges, and OCR usage vary by the type of Lumin subscription.