Skip to main content

Manage Lumin Account

Manage your Lumin subscription, update your account & billing settings, and customize your account preferences.

32 articles

Subscription & Billing

Find everything you need to manage your Lumin subscription and Billing options.

How do I cancel my Lumin PDF subscription?Read to find out how you can easily cancel your Lumin PDF subscription.
How do I cancel my 7 day free trial?Cancel your Lumin 7 day free trial by following these easy steps.
Lumin's cancellation and refund PolicyLegal information about subscription, cancelation, and refund policies.
How do I get a refund for my subscription?Read on to learn how to request a refund for your Lumin subscription fee.
How do I delete my card details from my account?Read on to find out how you can delete your card details from your Lumin account.
How do I increase my document limit?Each Lumin plan has a different limit on documents that your Workspace can download, share, or print.
How do I view and manage Lumin PDF and Lumin Sign licenses?A step-by-step guide detailing where account owners and admins can find subscription status, manage seats, and control billing settings for both Lumin PDF and Lumin Sign products in your Workspace.
How do I disable automatic doc stack addition for my Workspace?Learn how to control the automatic document addition feature for your Lumin PDF doc stack, helping you avoid unexpected charges when you hit your monthly document limit.
What happens when I reach my doc stack limit for the month?Understand Lumin's document completion limits, what triggers them, and your options for continuing to work when you’ve reached your monthly doc stack maximum.
How do I download my Lumin invoices?Easily access and download your Lumin billing history and invoices directly from your account settings.
I did not buy anything from Lumin. Why did I get a charge on my card?If you have received an unintended charge on your card from Lumin, please read below for possible reasons for the charge.
How do I apply a discount code?Read on to find out where you enter the discount code to activate it at the checkout.
How do I add another doc stack in Lumin PDF?Learn how to increase your monthly document limit by adding a doc stack to your Lumin PDF account, perfect for teams and businesses with high-volume document needs.
What do I do if my document has expired?On a free plan, users are restricted to accessing stored files no older than 12 months. To access files that are older than 12 months, a Workspace Admin or a…
How do I reactivate my subscription?After canceling a subscription, you have until the end of your billing cycle to reactivate your Lumin subscription.
How do I keep track of my monthly doc stack limit?Each plan includes a doc stack limit, which specifies the maximum number of documents you can complete each month. To help users monitor monthly usage, a document tracker is available…