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What do I do if my document has expired?

On a free plan, users are restricted to accessing stored files no older than 12 months. To access files that are older than 12 months, a Workspace Admin or a Billing Moderator will be required to upgrade the Workspace's plan.

If you're not an Admin or a Billing Moderator:

  • You will need to contact your Workspace Admins and request an upgrade to the Workspace to access the file(s).

As the Admin or Billing Moderator:

  1. From the Lumin home page, click on your profile icon located in the top right corner of the page.

  2. Then, select Billing.

  3. Click Our plans.

  4. Select a plan, then click Purchase now.

  5. Add your payment details.

  6. Then, click Complete purchase.

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