Product-based subscription
Once logged into Lumin, click your profile icon located on the top right corner. Then, select View and manage subscription.
Your active Workspace product Lumin subscriptions (such as PDF or Sign) will appear as separate line items under Subscriptions, each with a Manage button next to it. Select Manage next to the subscription you want to cancel.
Then, select Cancel subscription.
If you have other active subscriptions in your Workspace, you can cancel them on the next screen. Simply check the box next to any additional product, then click Continue to cancel.
Follow the prompts then, click Cancel my subscription.
Seat-based subscription
Seat-based pricing is rolling out gradually
We're introducing new seat-based plans for Lumin. Instead of paying for a number of documents, you'll pay for the people on your team who need editing tools, and eSignatures are included in the plan.
We're releasing the new pricing in stages so we can make sure everything works smoothly. During this time, you and your colleagues may see different prices or plan options in Lumin. Both are correct, and nothing is wrong with your account.
Already on a paid plan? Nothing changes for you. You'll keep your current plan, price and features.
If you have questions about your plan, contact our support team and we'll be happy to help.
Find out more about seat-based pricing here.
Cancelling a free trial/active subscription
Once logged into Lumin, click your profile icon located on the top right corner. Then, select View and manage subscription.
Click Manage subscription. Then, select Cancel subscription.
Follow the prompts and then click Cancel subscription.