Cancellation Terms
You can cancel your subscription at any time via your Lumin Billing page.
Once canceled, your plan will be downgraded to the free version, and no further payments will be processed.
Alternatively, you can contact Customer Support here. If you are unsatisfied with the product, you can request a refund. Refunds will be issued according to our refund policy.
Unauthorized Charges
If you notice a charge on your account that you did not authorize, it is important to act promptly. Begin by reviewing your account settings and subscription status to confirm the source of the charge. Unauthorized charges may occur due to compromised login credentials or accidental subscription renewals.
Steps to Secure Your Account
To prevent further unauthorized activity:
Monitor Account Activity: Regularly check your account for unusual transactions.
Update Login Credentials: Change your password to a strong, unique one and ensure it is not shared with others.
Enable Security Features: Use any available two-factor authentication (2FA) options to add an extra layer of security.
Refund Policy
Refunds for forgotten subscriptions are not automatically granted. Each case will be assessed individually. To initiate a refund, please contact our Customer Support team with your request and the reason. Our team will carefully assess your request and inform you of its approval status.
Refunds for unauthorized charges will appear on your statement following your bank’s processing time. Please note that processing times may vary depending on your financial institution.
Requesting a Refund
To initiate this request, you may send an email to [email protected], or complete the form found on this link. In this request, please ensure that you include:
the email address associated with your Lumin account,
proof of payment deduction – which could be a screenshot of your online banking statement,
and/or the unique customer ID found in the reference field of the last charge from Lumin.
Once your request has been submitted, one of our team members will endeavour to contact you within 48 hours.