Lumin

If you are receiving the error message <i>"Something went wrong. Contact our support team"</i>, here's what to do first.

You may be experiencing an out-of-memory issue, which prevents documents from downloading successfully.

Close any unused applications and browser tabs to free up system memory. 

Then, refresh the document page you were working on and attempt to download it again. 

- You may be experiencing an out-of-memory issue, which prevents documents from downloading successfully.
- Close any unused applications and browser tabs to free up system memory. 
- Then, refresh the document page you were working on and attempt to download it again. 

If this doesn't work, please reach out to our <a href="https://help.luminpdf.com/en/articles/12911635-how-do-i-get-in-touch-with-the-customer-support-team">customer support team</a> and we can investigate further. 

Read below to learn the troubleshooting tips if you're unable to download your document

Troubleshooting: Downloading a document

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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Troubleshooting: Downloading a document

Out-Of-Memory Issue